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Shipping, delivery & policies

Below you'll find the terms and conditions of purchasing from Matting Ltd, including delivery, shipping and refunds. You'll also find policy statements for our products.

Terms and conditions

1. Definitions
a) “Buyer” means the person, firm or company making an order which is accepted by the Company.
b) “Company” means Matting Ltd
c) “Conditions” means these Conditions of Sale.
d) “Order” means the order for the products placed by the Buyer or where the context so requires the contract formed by the Company’s acceptance of the order.
e) “Products” means the products supplied by the Company subject of the order.

2. Conditions
The Company shall be bound only when the Buyer’s Order has been acknowledged by the Company. Any such acknowledgement shall be deemed to incorporate these Conditions of Sale which shall supersede all conditions specified by the Buyer to the extent that they conflict or are inconsistent therewith. If the Buyer seeks to impose any such conditions in his order, its acceptance of the products shall nonetheless be deemed to constitute acceptance of these conditions. No statement made by any of the Company’s representatives will vary or over-ride and of these conditions unless agreed to in writing by the Company under the signature of the Managing Director.

3. Quality
a) The Company hereby warrants that the products will conform to any specification agreed by the Company in writing and that they will be within an agreed tolerance band accepted by the industry.
b) The liability of the Company for breach of such warranty or under any claim in respect of any defect in the products shall be limited to the replacement of the defective products or, at the Company’s option, to reimbursement of the price paid by the Buyer for the products.
c) The Buyer will not be entitled to make any claim in respect of any such defect under such warranty unless the claim is notified to the Company in writing immediately the defect first comes to notice of the Buyer and, in any event, not later than 2 months from the delivery of the Products.

4. Purpose
The Buyer shall satisfy himself as to the suitability of the Products for the purpose for which it requires them and shall not be entitled to rely on recommendations or suggestions in any literature of the Company as statements of fact or representations

5. Delivery
a) The Company shall use all reasonable endeavours to ensure a delivery of the products on the agreed date. However, whether or not a date of delivery is specified on the order, the time of delivery shall not be of the essence. The Company shall not be liable for delay in delivery however so caused.
b) If the Buyer fails to accept delivery of the Products, The Company shall be entitled, after a period of one month from the original delivery date on which the Products were not accepted, to attempt to dispose of them elsewhere and to invoice the Buyer for the purchase price of the Products less the disposal value received.
c) The Buyer is responsible for informing the Company in writing of any site specific delivery requirements e.g. tail lift required on delivery vehicle. The Company shall not be liable for a failed delivery and the Buyer will be charged full rate for any subsequent attempted deliveries.

6. Loss or Damage in Transit
a) If some of the Products are damaged in transit, the Buyer must inform the carrier immediately and refuse delivery of the damaged items. The Buyer must also inform the Company of this within 3 days of the delivery. If the products are not received, the Buyer must notify the Company within 7 days of receipt of the invoice or agreed delivery date whichever is sooner.
b) Any written acknowledgement by the Buyer to the carrier that all products have been received in good condition shall be conclusive as between the Company and the Buyer.

7. Price
All prices quoted shall be subject to Value Added Tax and any other government duty or tax which is applicable and may be altered by the Company by notice to the Buyer at any given time before delivery of the products. If any such alterations result in an increase of such prices, the Buyer may cancel the relevant order providing written notice is given to the Company within 7 days of receipt of the Company’s notice or before delivery of Products whichever is earlier. 

8. Quotations
All quotations are valid for 30 days unless otherwise stated at the time of the quotation. The Company reserves the right to withdraw the quotation if no qualified Order is placed by the Buyer within the valid period stated.

9. Settlement Terms
a) All Accounts, unless otherwise agreed and stated on the acknowledgement and invoice, are payable by proforma invoice and would need to be settled before the Products are dispatched.
b) If a credit term of strictly 30 days is given, the Company reserves the right to charge interest on overdue accounts at the compound rate of 1.5% per month for the first month or part of the month and thereafter at the compound rate of 2.5% per month or part month. The Company may alter this rate on giving the Buyer one month’s notice in writing.
c) Where the contract is or may be fulfilled in separate instalments or parts, payment for each shall be made as if each constituted a separate contract.
d) Any charge levied by bankers for dealing with dishonoured cheques will be re-invoiced to the Buyer in default.
e) When reciprocal trading takes place, the Company reserves the right to offset any monies due to the Buyer against monies due by the Buyer.

10. Risk
Risk on all Products shall pass to the Buyer on delivery

11. Title of Goods
Title of the goods shall only pass to the Buyer upon payment in full of the price thereof together with any and all sums owing and due to the Company of whatever nature and whether under the contract or otherwise. 

The Company reserves the right to re-possess any goods supplied by the Company under the same or any other contract whether in respect of which payment is overdue or which have themselves been paid for and thereafter to re-sell the same at prices consistent with immediate sales; monies obtained will be credited to offset in whole or in part the outstanding debt, less costs incurred in the re-possession and sale.

12. Force Majeure
The Company shall not be liable to the Buyer for failure to deliver the Products or for any delay in delivery of the Products where such failure is wholly or mainly due to any cause outside the Company’s reasonable control, including but not limited to shortages of raw materials, reduction in, or unavailability of power, breakdown of plant or machinery, riot and civil commotion or acts of God.

13. Cancellation
a) If the Buyer fails to make any payment to the Company for the Products on the due date or otherwise commits a breach of any of the Conditions then the Company may give the Buyer written notice specifying:
(i) The nature of the alleged breach.
(ii) The steps necessary to remedy such breach.
(iii) The time (which shall not be less than 30 days) within which such breach should be remedied. If the buyer should fail to comply to the Condition within the time specified in any such notice then the Company may by notice in writing to the Buyer cancel the order and/or further or other orders which may be outstanding between the Buyer and the Company.
b) In the event that the Buyer calls a meeting of or enters into any arrangement or composition with its creditors, or becomes subject to bankruptcy order, or (being a company) passes an effective resolution or becomes subject to an order for its winding-up (other than for the purposes of amalgamation or reconstruction) or has a receiver appointed in respect of the whole or any part of its undertaking or assets then each and every order which may be outstanding between the Buyer and the Company shall be automatically cancelled without the need for any further action on the part of the Company.
c) In the event of Cancellation in accordance with (a) or (b) above
(i) The Company shall be entitled to reclaim the Products in accordance with the provisions in paragraph 11 above: and
(ii) The Buyer shall remain liable to pay to the Company the full purchase price plus accrued interest where applicable for the products less the disposal value received by the Company for the whole or part of the Products in its possession or reclaimed by the company under paragraph 11 above.
(iii) The rights of the Company under this paragraph 13 shall be in addition to any other rights in the contract or otherwise that it may have against the Buyer.

14. Variation
No variation of these Conditions shall be valid unless in writing and duly signed on behalf of the Company by the managing director.

15. Law and Jurisdiction

These conditions are governed by English Law. Any disputes arising out of these Conditions shall be submitted to the exclusive jurisdiction of the English Courts.

16. Legal

Matting Ltd is a UK registered company
Company Number: 08599377
Vat No.: 166 4588 70
Registered company address:

Matting Ltd

2 The Quadrangle

Welwyn Garden City



Matting Ltd will use all reasonable endeavours to make sure your order arrives on the agreed date, but we can't be held liable for any delays that might occur. 

If you don't accept delivery of the order, we're entitled, after a period of one month from the original delivery date on which the products weren't accepted, to dispose of the products and invoice you for the purchase price of the products minus the disposal value received. 

You are responsible for informing us in writing of any site specific delivery requirements (for example, a tail lift required on delivery vehicle). We are not liable for a failed delivery and you'll be charged full rate for any subsequent attempted deliveries.

Loss or damage in transit

If some of the products are damaged in transit, you must inform the carrier immediately and refuse delivery of the damaged items. You must also tell us within three (3) days of the delivery. If you don't receive the order, you must notify us within seven (7) days of receipt of the invoice or agreed delivery date, whichever is sooner.

If you confirm in writing to the carrier that all products have been received in good condition, this shall be seen as conclusive between you and Matting Ltd.


If the products are different to what you requested, they can be returned to Matting Ltd within seven (7) days. A full refund will only be issued if the products are returned in un-used condition. 


Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this websites particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
(b) information that you provide to us for the purpose of registering with us (including your name, email address, company name, telephone number);
(c) any other information that you choose to send to us.

(2) Cookies

(a) A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
(b) We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognise you when you visit.
(c) We use Google Analytics and Google Adwords on our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:
(d) Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
(e) Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. 
(f) Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you general (non-marketing) commercial communications;
(e) send you email notifications which you have specifically requested;
(f) send to you our newsletter and other] marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(g) deal with enquiries and complaints made by or about you relating to the website.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information: 
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) Accuracy of information

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

(10) Intellectual Property rights

The Site and all of its original content are the sole property of Matting Ltd and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

(11) Third party websites

If website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(12) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(13) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or phone 0800 05 999 07

(14) Data controller

The data controller responsible in respect of the information collected on this website is Matting Ltd